FAQs
What is PonyMadz?
PonyMadz is a fun, surprise gift box experience, designed for young equestrians. Whether as a one-off treat or a regular monthly surprise, each box delivers exceptional value - with premium equestrian brands, useful products, fun items and a touch of pony magic. Created with care by equestrians, PonyMadz celebrates the magic of a pony filled childhood - making every delivery a moment to remember.
What is inside a typical PonyMadz box?
Each box has on average 5-7 items inside. We try to include both a treat for pony and rider, a useful item and a bigger item for the rider as well as their pony. These can be anything from complete grooming kits (a huge hit, as featured in our earlier boxes!), to stunning riding tights from top brands. For the littler riders, expect more treats on the fun side - such as riding club sticker books or as featured in another of our earlier boxes - a gorgeous Lemieux tiny pony toy.
Every month is a new box with different magical surprises!
Please note - Not all boxes will be the same even within their own categories each month, due to preferences noted on purchase form against stock levels and availability. But all boxes will be fantastic value and picked according to preferences stated.
Are the items age appropriate?
Yes! We tailor our boxes for different age groups - from the littlest of riders to teens. You can select your preferred rider’s age group when purchasing a box or setting up a subscription. Our groups are.. Mini’s group - for the smallest of equestrians, where we try to keep the fun and magic going throughout a lot of the box. The Junior group - where they are starting to become that little bit more grown up. They still enjoy some magical surprises, but also are appreciating the usefulness of certain items now. The Senior box - Where the treats are more grown up and brands matter more than novelty. When you purchase a box, you will have a short form to fill out where you can add your young equestrians size preferences, gender preference, along with their horse or pony’s size details.
Can i see what’s in the upcoming boxes?
We keep most items a surprise. But sometimes we will share sneak peeks on our socials. Links for which can be found on our Contact Us page. On occasions of over ordering we will offer out boxes that have already been revealed.
How do i buy or subscribe?
Just head on over to our shop page and choose your rider’s age group. You can buy as a one-off treat or gift, or sign up to receive a PonyMadz box every month!
When will my box arrive?
Box orders are put in by the 15th of each month for the upcoming month you wish to buy a PonyMadz box or begin your monthly subscription. They are then carefully chosen according to age groups and sizing, then packaged and posted out to you. They will arrive for the beginning of each month and you will receive a tracking number as soon as they are booked to leave us.
Can i pause or cancel my subscription?
Absolutely! You can manage your subscription anytime through your account dashboard, or just contact us for help in doing so. You can pause, skip or cancel - no hassle!
Do you ship internationally?
Currently we only ship across the UK. International shipping is a consideration of ours currently, but as a new business we are taking this slowly. But stay tuned as this could change any time.
Can i gift a PonyMadz box?
Yes! PonyMadz makes a perfect gift for birthday’s, holiday’s, or just-because moments. Choose “Gift a box” at checkout and add a personal message if you would like us to add one to the box for you. Contact us for any questions.
What if something is missing or damaged?
We’re here to help! Contact our support team either via our Contact Us page, or email us at contactus@ponymadz.co.uk and we will make it right.
Can we share our unboxing or feedback?
We love seeing your PonyMadz moments! Tag us on our socials to be featured, or drop us an email at contactus@ponymadz.co.uk We strive for fantastic feedback and appreciate seeing our little customers enjoying their boxes, and what their parents think of them. All feedback is good feedback as it helps us to improve our services.
How do i become a PonyMadz member and gain access to the shop?
If you purchase any PonyMadz box, you automatically become a PonyMadz member and the password will be sent to you along with a discount code. Shipping is free for any shop items if you would like your items sent at the same time as your box/boxes (they won’t be packaged inside your PonyMadz surprise box).
Do you support pony clubs, riders, fundraisers, new brands or events?
Yes, we do when we are able! Reach out to us for collaboration opportunities and questions! We are not currently looking to sponsor more riders, but that may change in the future and would be open to hearing from young riders/handlers and their parents.
Times are tight but you would love a surprise gift for your little equestrian?
We truly get this! and we are looking in to providing smaller and cheaper boxes alongside our usual boxes. As a new business we are limiting ourselves to a smaller number of boxes to offer currently, whilst we get a good grip on how we are doing things. But watch this space as this is something we really want to start adding soon. Also keep an eye on our socials as we frequently offer little giveaways and discounts.
Do you provide gift boxes for adult riders?
No. There are already a couple of amazing companies that provide these. We felt there was more of a gap in the child equestrian sector and being pony parents of young equestrians that is where our passion lies anyhow!
We do however provide Mum & Dad boxes - these are not printed as such and can be used for any adult who is delegated to the world of children & ponies! be it grandparents, riding instructors and more! These are not subscription boxes, but make amazing birthday, holiday or just-because gifts! These are tailored towards the long suffering pony child mum/helper/trainer/grandparents or even the totally non-horsey dad who wouldn’t know the snaffle from the stirrups, whom spend their days supporting the children in all our glorious British weathers! They are not tailored to riding, but include massively helpful items, treats, and are of course mostly equestrian themed. Carefully curated by pony parents for pony parents!
Is my personal and payment information safe?
Yes - your data is absolutely safe with us. PonyMadz uses Squarespace’s secure subscription and payment system, which is trusted by thousands of businesses worldwide. All transactions are encrypted using industry standard SSL technology, ensuring your personal and payment details are protected from start to finish. We never store your payment information ourselves. Instead, it’s securely handled by Squarespaces integrated payment processors, such as Stripe, which is fully PCI-compliant and designed to keep your data private and secure. We only collect the information needed to deliver your box and tailor it to your rider’s preferences - like age group, sizing, and pony details. This information is stored securely and never shared with third parties. If you ever have questions or concerns about your data, feel free to reach out to us at contactus@ponymadz.co.uk